In July I shared my experience with Monday Dress which you can read about here. Well today I am here to share a quick story about their sister company, Marley Lilly. I really don’t like publicly giving a company a bad review, but I am really upset that these two companies have the terrible customer service that they do. I feel like others need to know which companies to look out for when it comes to getting what you are looking for.
In the spring I started looking for a duffel type bag that I could use in place of my backpack on quick trips. Most of the time I use my backpack and a carry-on, but there are times that all I need is my laptop, charger and a change of clothes so I wanted a cute medium sized bag for this. I found what looked to be the perfect bag on Marley Lilly’s website. It was purple (all of my luggage is purple #sorrynotsorry) and I could have it monogrammed.
I loved it when I received it and couldn’t wait to use it! I didn’t need it for about a month, but the very first time I did use it, the zipper broke. This was pretty frustrating since it was the first use of the bag. I continued to use it a few more times though because it did hold everything I needed to carry. But after those few uses the handles started falling part! The bag is still useable, but I won’t be using it anymore because of the way the bag looks and I fear the bottom may just fall out. The threads were continuing to come loose and the handle keeps loosing material.
I decided to email ML just to let them know of the poor quality of the bag and their response was “sorry you had trouble with my order”. I feel like the staff they have running the customer service department has never worked with the public before. It is quite a shame they have responded in this way twice because they seem to have a lot of competition in the online boutique world these days.
Glad all of that is off of my chest…Back to normal happy and excited Macy tomorrow!